Explore our chatbot blog - Actionbot

The Future of Chatbots: Key Trends and Technologies to Watch

31.03.2025

5 min read

AI chatbots are no longer just simple tools for answering standard questions. Thanks to natural interaction, personalization, and process automation, their role in customer service continues to grow. Companies recognize their potential, although they have not yet fully harnessed it. In 2025, chatbots will be even more advanced. Progress in natural language processing (NLP), intent recognition (NLU), and Generative AI will ensure better interaction quality and more effective business support.

Large Language Models (LLMs) and Chatbots: History, Definitions, and Popular Models

07.02.2025

10 min read

key challenge in an era of rapidly growing data volumes is their efficient analysis and interpretation. Modern technologies like large language models are changing how companies utilize information. These models power tools like ChatGPT and Bard, enabling them to understand complex messages and generate responses in a natural and almost imperceptible manner to the user.

chatbots & key concepts

A guide to AI chatbots – definitions and key concepts in 2024

21.10.2024

10 min read

Our guide to AI chatbots will ensure you are well-informed and up-to-date on all new trends regarding AI chatbots, which is more important than ever. Thankfully, our article gathers all the essential definitions of technologies and concepts that power AI chatbots, highlighting their potential.

AI virtual assistant vs. traditional chatbot

AI virtual assistant vs. traditional chatbot – the next generation of customer interactions

28.08.2024

5 min read

Traditional chatbots have been used in customer interactions for years, but AI-powered virtual assistants are quickly shifting the landscape. In this article, we'll explore the key differences between AI virtual assistants and traditional chatbots and show why businesses should explore the benefits these AI solutions can bring.

chatbots and it support

IT support chatbot – automate common IT helpdesk queries with ease

20.03.2024

7 min read

Nowadays, businesses rely heavily on technology to drive their operations. With this dependency comes the inevitable need for robust IT support to address issues promptly and efficiently.

chatbots & retail

Chatbots in retail – how to revolutionise customer service

23.01.2024

7 min read

AI chatbots have emerged as game-changers in this digital era. These intelligent assistants not only increase sales but also elevate customer journeys. Let’s see how chatbots impact some of the industry leaders in retail.

chatbots and utilties

How chatbots for utilities transform the process of supplying valuable services

16.11.2023

6 min read

During crises, the utility sector must respond rapidly with a coordinated effort to restore service while also dealing with providing customer support. That's when chatbots for utilities can be of help.

chatbots and watsonx assistant

IBM watsonx Assistant – an AI-powered engine for building conversational virtual agents

10.10.2023

7 min read

Actionbot, built on this engine, is one of the examples of innovative conversational chatbots that seamlessly guide customers through all channels, providing the best digital journey.

chatbots in healthcare

How do chatbots in healthcare benefit the public sector?

13.09.2023

8 min read

Many hospitals, labs, pharmacies, and even nursing homes have begun incorporating AI-powered conversational chatbots into their workflows. Read our article to discover how chatbots in healthcare are supporting the public sector.

Chatbots and finance companies

Chatbot for financial services – how to automate back office processes?

17.07.2023

7 min read

Many companies are already moving towards responding to most customer queries through online chat platforms and chatbots. This will significantly reduce the cost and time spent dealing with customer calls. But can chatbots for financial services automate back office processes?

Chatbots and GPT language model

Actionbot and ChatGPT – the smartest AI chatbot even more human-like

30.06.2023

6 min read

Thanks to its integration with ChatGPT technology, Actionbot will become even more effective and the conversations it conducts will be even closer to a natural conversation with a consultant.

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